Refund policy

We don't accept returns. We never ask you to pack anything up or post anything back.

If your order arrives damaged or defective, we make it right. Email support@mosswellhome.com within 30 days of delivery with:

1. Your order number
2. What's wrong with it — a sentence is plenty
3. A photo showing the problem

We'll reply within 1 business day and send you a replacement, or refund you in full — whichever you'd rather have. You keep the original. There's nothing to send back and nothing for you to pay.

If the pump fails within 12 months of delivery in ordinary domestic use, email us and we'll send a replacement at no charge. If we can no longer source the unit, we'll refund you instead.

If your order never arrives, email us with your order number. We'll trace it with the carrier, and if it's genuinely lost we'll replace it or refund you.

Change of mind: we don't accept change-of-mind returns or offer exchanges. Please check the product page carefully before ordering — and if anything is unclear, email us before you buy. We'll answer honestly, including telling you if we think it isn't right for you.

Refunds go to your original payment method once confirmed by email, and typically appear within 5–10 business days, though your bank sets the final timing.

Full details: Return Policy. Questions: support@mosswellhome.com.

Mosswell, 60 Paya Lebar Road, Singapore 409051. Registered in Singapore, UEN 53529711D. This is not a returns address — we never ask you to post anything back.

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This policy sits alongside your statutory rights as a consumer, which nothing here reduces.