You'll get a confirmation email within a few minutes of ordering. If it hasn't arrived, check your spam folder, then email us.

Email hello@mosswellhome.com as soon as you can. We hand orders to the warehouse within 24 hours, so we can usually help if you're quick.

Yes, if the order hasn't shipped. Email us straight away.

Within the United States, including Alaska and Hawaii. See our Shipping Policy.

Your tracking number is in your dispatch email. Tracking can take up to 48 hours to start updating — that's normal.

Check with neighbours and around the property first — couriers often leave parcels in unexpected places. If it hasn't turned up within 3 business days, email support@mosswellhome.com and we'll replace it or refund you.

Not always. If you order several items they may arrive separately, sometimes on different days. You're never charged more than once for shipping.

No — we never ask you to post anything back. If something arrives damaged or defective, email us within 30 days with a photo and we'll send a replacement, or refund you if you'd rather. You keep the original either way. Full details in our Return Policy.

Email support@mosswellhome.com within 30 days with your order number, what's wrong with it, and a photo. We'll send a replacement or refund you in full — your choice. There's nothing to post back.

We don't accept change-of-mind returns. Please check the product page carefully before ordering, and if anything is unclear, email us before you buy — we'll answer honestly, including telling you if we think it isn't right for you.

Where a refund is due, it goes to your original payment method once we've confirmed it by email. Money typically appears within 5–10 business days, though your bank sets the final timing.

All major cards, via our secure payment processor. We never see or store your card number.

US dollars. Any applicable sales tax is shown at checkout before you pay.